Delivery, Collection & Returns Policy – Venom Beauty
 
 
Delivery Options
 
 
We offer fast and reliable UK shipping via Royal Mail.
 
UK Delivery:
 

• Tracked 24 / Next Day Delivery (£4.99):

  Aims for next working day delivery (including Saturdays).

  Please note this is not guaranteed and may take longer in rare circumstances (up to 10 working days).

• Next Day Delivery (UK Only):

  Order before 3pm (Monday–Thursday) for next day delivery.

  Orders placed after 3pm Thursday will be dispatched Friday and delivered Monday.

  Northern Ireland & Scotland may take 2 working days.

• Saturday Delivery (£9.99):

  Order before 1pm Friday for Saturday delivery.

 
 
 

International Shipping
 
 
International orders are sent via standard delivery.
Shipping times may vary due to customs checks and local delivery services.
Please note customs fees or import duties may apply depending on your country.
 
 
 
Order Processing
 
 

• Orders are processed Monday–Friday.

• During sales, promotions or bank holidays, please allow additional time for dispatch.

 
 
 
 
Collection
 
 
Collection is available:
 

• Monday – Friday

• 9:00am – 6:00pm

 
 
Collection Address:
1 Elsmere Avenue, Aigburth
Liverpool, Merseyside
L17 4LB
 
 
 

Returns & Refunds
 
 
 

Returns Eligibility
 
 
You have 14 days from receiving your order to notify us if you wish to return an item.
You then have an additional 14 days to return the goods.
 
To request a return, please contact us via our website and include your order number.
 
 

Important Conditions
 
 

• Items must be returned unused, unopened and in original packaging

• All seals must remain intact

• Return shipping costs are the responsibility of the customer

• We recommend using a tracked service

 
 
 
 

Non-Refundable Items
 
 
Due to hygiene and safety reasons, the following are non-refundable and non-exchangeable:
 

• Opened or used products

• Liquid items (including creams, lip oils, lash shampoos)

• Sale or clearance items

• Free promotional items

• Gift card purchases

 
 
 
  
Faulty or Damaged Items
 
 
If your item arrives damaged or faulty:
 

• Notify us within 28 days of delivery

• Provide photographic evidence

• A return label will be issued if approved

 
 
Once received and inspected, we will offer:
 

• A replacement

• Or a full refund

 
 

Contact
 
 
For all returns, order issues or enquiries, please contact us via the “Contact Us” section on our website.